Simplace are based in the EU and our website displays prices either with or without our local VAT rate of 21% depending on your country. (based on your ip address)
For countries outside the EU (including the UK) we display prices excluding 21% VAT.
For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states.
Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier before delivery, so you should expect a message from the courier requesting payment of 20% of your order value.
We use UPS, DPD and PostNL to ship worldwide. At present these are the only shipping services we offer as we have found them to be extremely reliable and fast!
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price and time.
Cut off Times:
UPS, DPD and PostNL collect between 12AM - 3PM CET Monday-Friday. We aim to dispatch all orders placed before 1pm CET the same day but during busy periods that may not always be possible.
As soon as your order is dispatched you will automatically be sent your tracking number to the email you provided on your order.
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local UPS or DPD customer service department with your tracking number.