If you experience any issues with products that are still under warranty, you must first contact us via email to email@example.com. We will do our best to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available. Simplace will issue you with a return label and will cover the cost of return. We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you. We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable.
Here at Simplace.co we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier. Please note that we do not cover the cost of return postage. If you are living in the Netherlands, you can drop the package to your local Post Office or Simply follow the steps on our return page. If you are located outside The Netherlands, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us. When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 5-10 working days.