1300+ Sim Racing & Flight Simulation Products!
Best Prices!
Fast Global Shipping!
Webwinkel KeurmerkContact Us
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1300+ Sim Racing & Flight Simulation Products!
Best Prices!
Fast Global Shipping!

Contact us

Any questions regarding products, orders, shipping or our policies? Read our FAQ below. If you still didn't find your answer, feel free to get in touch with with our Simplace support team. Have a question or comment? Use the form below to send us a messa

General info

Simplace is your one-stop source for buying any sim racing or flight simulator hardware or equipment. This equipment may be available from us or many of the best game simulation manufacturing brands from all over the world. All sellers are vetted through their website and other verifiable business documents; therefore, purchasing from any seller is safe.

Sim racing hardware refers to all the physical parts or components that make up a sim racing wheel. This may include the steering wheel, tachometer, speedometer, control, dashboard, seat belt, etc. Sim racing hardware is similar to the different parts of a physical car that provide specific functions, which makes driving the car possible without issues.

Flight simulator hardware refers to the physical parts or components that make up a flight simulator device (for example, the levers, control wheel, brake pedals, navigation, etc.). These parts altogether can make a flight simulator device perform its function.

Yes! All our sellers have established brands in the game simulation business for a long time. Simplace verifies all sellers by checking how long they have been in business, and verification includes checking their website, registration documents, company number and tax information, and other credible forms of verifying a business. For the avoidance of doubt, you could also type the seller’s name in your browser to get some of these details.

Locating any sim racing or flight simulator equipment on Simplace is easy. Simply click on the menu bars at the top left side of the website to see our product categories. Click on any category to get related items of your choice.

You can also take advantage of the search filter provided at the top of the website. All you need is to input the name of the hardware you wish to purchase. Once you input this and click on enter on your keypad, the items that match your keyword will be displayed on the website, and you can select from the list.

Simply go to the menu bar, on the right side you will see the option “BRANDS”. Click on it to get the list of all our sellers; then, you can choose your preferred brand to see their products. You can also select the preferred brand when clicking on one of our sim racing or flight simulation collection pages.

Any equipment made available by any vendor on Simplace is manufactured by that vendor. Vendors are top manufacturers of sim racing and flight simulator equipment under their respective brands. They are not allowed to list any equipment that is not theirs or otherwise not original. Therefore, all the hardware on Simplace is original with a 2-year warranty.

Please, click on the “Contact Us” option on the right side of the website header and fill the form. We are happy to help you with any beginner questions about sim racing and flight simulator hardware. An expert will reach out to you within 2 hours.

Payment

You can place an order for any equipment on Simplace by locating the equipment and adding it to your cart. Once it’s added to your cart, you can either select to keep shopping or view your cart on the pop-up window by your right. When you view your cart, the items you have stored in there will be displayed to you, and you can select the quantity, provide a note, read and accept the terms and conditions and proceed to checkout. After providing your payment information and shipping address on the checkout page, you can proceed to ship.

No, you do not necessarily need to create an account to order on the website. However, creating a user account gives you an advantage by reaching quickly to your order information as well as repeated buying.

Simplace accepts the common methods of payment, including MasterCard, Maestro, American Express, PayPal, Google Pay and other payment methods listed during checkout.

All payments are processed using the top payment processors in the industry, including Stripe, Mollie, or PayPal. All our payment processors follow the recent PSD2 EU Directive, a directive that gives consumers – such as you – more protection on online payments.

Shipping

Yes, Simplace offers worldwide shipping. However, this does not include shipping to locations that are not supported by our courier companies. 

 

The cost of shipping varies by the distance of your shipping address and the weight of your order. Not to worry, the applicable shipping cost will be calculated and displayed to you on the checkout page. Meanwhile, some orders within Europe are free of shipping cost.

 

Upon the successful payment of your order, the applicable tracking number and trace codes and the instructions for tracking will be sent to you via email and/or phone number. The speed at which the tracking information becomes available to you depends on the courier company being used. If tracking is not provided for more than two business days, reach out to the seller or Contact Us.

The estimated delivery dates are listed on the order checkout page. However, these dates may be delayed depending on the seller’s handling time, courier company’s speed, and the speed at which the seller receives your payment. Also, certain external factors may influence the delivery date, such as the effect of COVID-19 or government interventions.

 

Please, review our Shipping and Delivery information for more information about the shipping and delivery of your order.

Every seller is mandated to post a policy before selling through Simplace. And each seller’s policy must conform to Simplace’s general policy.

 

Returns & Refunds

Yes, you can. Any item you purchase on Simplace – regardless of the seller – has a 2-year warranty. Should the item stop working, which is not caused by improper maintenance or unnatural events, then you can reach out to us at [email protected] to get it checked – provided that it happened within the warranty period.

Yes, Simplace offers returns and refunds on all items purchased through the website. You can request a return and get a replacement or refund if the equipment is faulty, damaged, did not arrive, or did not match the listing. However, all return requests must be issued within 14 day, starting from the date of delivery, and the item must be in the right packaging. There are no returns for digital downloads if you have already downloaded the item to your device.


To learn more about returns, refunds, and replacement, including how to request a return and other terms and conditions, please see Simplace’s Money Back Guarantee Policy and the Condition of Returned Items.

To request a refund, contact the seller of the item. If the seller could not resolve the issue after 3 business days, please reach out to us through our Contact Us form or email address at [email protected]. We will step in and resolve the issue within 21 days.

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Simplace

Coenensparkstraat 36
7202AN
The Netherlands View on Google Maps

VAT number: NL002384714B61
Chamber of Commerce number: 73854174
Iban: NL08 ABNA 0838 7367 18

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