1300+ Sim Racing & Flight Simulation Products!
Best Prices!
Fast Global Shipping!
Webwinkel KeurmerkContact Us
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1300+ Sim Racing & Flight Simulation Products!
Best Prices!
Fast Global Shipping!

Complains procedure

Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by sending an email to [email protected]. If this does not lead to a solution, then is it possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur .nl/kennisbank/consumenten/geschillen/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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Mon - Thu 9am - 5.30pm Sat to Sun closed

08504707057202

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Simplace

Coenensparkstraat 36
7202AN
The Netherlands View on Google Maps

VAT number: NL002384714B61
Chamber of Commerce number: 73854174
Iban: NL08 ABNA 0838 7367 18

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