1300+ Sim Racing & Flight Simulation Products!
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1300+ Sim Racing & Flight Simulation Products!
Best Prices!
Fast Global Shipping!

Condition of returned items and complaints

Service from Simplace

Are you not completely satisfied with your purchase or is your item defective? Then we find that very annoying. We are therefore happy to help you with a solution. A promise is a promise. You can of course expect that from us.

Do you have a defect?

We are very sorry that your ordered item has broken down. Of course, you can expect us to solve this problem and we will. You are of course free to choose a solution provided by the manufacturer. Are you still within the warranty period and is it a defect that happened through no fault of your own? Get in touch with our contact form!

Do you want to know how the return process works? Then scroll down. 

Are you returning a defective product? Then this must meet the following condition:

– The item must be returned to us in its entirety. All parts that were in the box of the article must also be sent. Is it no longer complete? Then the warranty expires through the manufacturer.

Is the ordered product not to your liking?

We understand that if you order a product online, you must first test the effect to know whether you like it. We don't mind if a product is tested first. We do ask you to handle it with care. Do you not like the product after testing? We give our customers 14 days to return a product. Once a return has been made, you will have another 14 days to return the product. Do you want to return a product or entire order? Contact us via our contact form!

Do you want to know how the return process works? Then scroll down.

Are you returning a product? Then it must meet the following conditions:

– If reasonably possible, please return it in its original condition. You are liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

– If the product is damaged, 75% of the product will be refunded to you

– If you have used our paid shipping methods, we cannot refund them. Only the costs of the ordered product(s) will be refunded to you.

 

For some products, different return conditions apply.

What does the return process look like in the event of a defect?

You can contact us via the FAQ & contact.

How does the return process work? 

You can submit a return request at the bottom of our website, this goes through our shipping service. When you enter your order number with your zip code, you will automatically be allowed to make a return label. We will deduct the costs from your refund afterwards. When your order is not found in this system? Then your order has not been sent via this service and you can return your order yourself via UPS, FedEx, PostNL or DPD. For this, you need to notify us via the contact us form. we advise you to enclose your original invoice. The return period is 14 working days! after the notification you have another 14 working days to actually return your product to us.

Orders via a gift card <– this option is not yet possible in our webshop.

Have you placed an order with a gift card and do you want to return the product? The amount is, like all other payment options, credited in the same way as it was paid. This means that we can only transfer the amount of a gift card back to the card. If you no longer have the gift card, you will receive a credit at our webshop.

Our service 

– Is the article not as expected? Then you get your money back. You do not have to give a reason for this.

– You can register the product to return it up to 14 days after receipt of your order. After this notification, you have another period of 14 days for the actual return

– You have at least a 2-year warranty on all our products.

– After consultation, have we decided to exchange your product? Then you usually have a new product at home the next day.

– Do you get your money back? Then we will transfer your money back to your account within 5 working days.

– Do you have a defective product? Then in 90% of the cases, you will have a working product at home within 14 days.

 

Complaints

There is a possibility that something might happen which is not  according to plan. We recommend that you first disclose any complaints by mailing us at <empty>. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only). As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.

Why does Simplace have this policy?

We want to make sure Simplace is a fair place to sell. To make Simplace a fair place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.

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Simplace

Coenensparkstraat 36
7202AN
The Netherlands View on Google Maps

VAT number: NL002384714B61
Chamber of Commerce number: 73854174
Iban: NL08 ABNA 0838 7367 18

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