Shipping and Delivery
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on Simplace checkout.
Deliveries may be delayed due to COVID-19. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn’t arrived yet.
You can find an estimated delivery time on the Simplace checkout page. The estimate will usually cover a range of days, but it can get more precise after you confirm your delivery address during checkout. After completing your purchase, you’ll see your tracking information being uploaded by your seller.
Estimated delivery dates are based on:
- Handling time: Sellers set their handling time. This can range from the same working day to up to 30 business days from when they receive payment
- Shipping or courier services: Delivery times can vary depending on which service is used by the seller. You will find the estimated delivery time on the Simplace checkout.
- Cleared payment: If you’re using a payment method such as a bank transfer, where the money isn’t available to the seller immediately, the seller may wait until the payment is in their account before they send your item.
Whether an item can be delivered during the weekend depends on the seller. An item’s estimated delivery date is based on working days, so weekends and public holidays aren’t included in that calculation.
If the seller doesn’t offer weekend delivery, you can contact them to ask if it’s possible. If the seller agrees to your request, you may have to pay additional shipping fees.